You have a business and you want it to grow, so you know you have to make contacts and turn them into connections that lead to business growth. But thinking about the effort as ‘sales’ and ‘selling’ intimidates many, so try to think about it as relationship building.
Nurturing prospects and clients is important to retaining business – and retaining and building your business is your goal, right?
Here are some tactics you can try. Give any or all of them a shot to find what feels best for you and works best for your business.
Offer a perk to a returning client to make her feel special. Perhaps a discount on new work; a discount once a year to see if that encourages clients to hire you for new work. Perks don’t have to be discounts, you could offer a free marketing report for their area of expertise.
Keep in touch with your past clients on a regular basis – whether it’s an e-mail to touch base quarterly, or sending an article, or a link to a resource on a topic you think they might find interesting, having your name in front of them a couple times a year can keep you on their mind when they have a new project. Sending a short, personal note to a contact that shows you’re staying aware of their business in some way can go a long way in building that long-term relationship.
Meet for coffee. This could be with past, current, and potential clients that are local – meet to learn about each other’s businesses or to catch up. Don’t make it a sales-y type meeting, just a relationship building get together. With contacts further away, you could plan to meet up at a conference, when you’re in their town for some other business, or you find out they are coming near to you for some event.
Keep your clients smiling by meeting deadlines, staying within their budget, delivering what was agreed upon, and being available as they need you (within reason, of course!).
Treating new contacts as though they are friends you want to get to know better will keep your name at the front of their minds when they have a project come along. If you treat your current clients well, they will be inclined to come back. And all efforts can potentially lead to new work.
These are only a few ideas to help you build or maintain relationships.
How do you keep your name on your clients’ minds?
Lisa J. Jackson is an independent writer and editor who enjoys working with businesses of all sizes. She loves researching topics, interviewing experts, and helping companies tell their stories. You can connect with Lisa on Twitter, Facebook, Google+, and LinkedIn.
13 thoughts on “Marketing is all about building relationships”
Life is all about relationships so these tips could work in many other areas of our lives as well!.. thank you.. c
On Mon, Mar 16, 2015 at 10:36 AM, WordPress.com wrote:
> Lisa J. Jackson (@lisajjackson) posted: “You have a business and you > want it to grow, so you know you have to make contacts and turn them into > connections that lead to business growth. But thinking about the effort as > ‘sales’ and ‘selling’ intimidates many, so try to think about it as > relationsh”
Reblogged this on AnastasiaRuth.
Reblogged this on AnastasiaRuth.
Amazing post, is completely true and very useful in business life. I am marketeer and I consider that companies don’t know the importance of tactics like these.
Thanks for the information!
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It’s all about being authentic and genuinely caring about helping people (clients and life in general). That’s why staying in touch (not just to sell something) is always so powerful.
Reblogged this on Graffito and commented:
Some good tips for client relationships!
Thanks for the great suggestions!
Great advice. Networking is something that is difficult for me- I chose to delve into writing and online marketing stuff because socializing and building relationships is not my strong point. Definitely something I need to keep working on.
This is something that is way too true for words. The more that you socialize and build relationships with the readers the more you will be able to connect with them. But how would you do that if you tend to be someone who is little bit of an antisocial person?
Reblogged this on loveplasticpinkflamingos.
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